Quick login steps
To access your CEX account safely: open the official CEX website or the official mobile app, click “Log In”, enter your registered email and password, and complete any two-factor authentication (2FA) challenge you have enabled. Always confirm the site URL is correct and that your browser shows a secure lock icon.
Setting up Two-Factor Authentication (2FA)
Two-factor authentication adds a second verification step — commonly a time-based code from an authenticator app or an SMS code — that significantly reduces the risk of unauthorized access. To enable 2FA: go to Account Settings → Security → Two-Factor Authentication. Use a trusted authenticator app (e.g., Authenticator apps) and store backup recovery codes in a secure place offline.
Troubleshooting common login issues
If you can’t log in, follow this checklist: verify your email and password (watch for typos and extra spaces), ensure your internet connection is stable, clear your browser cache/cookies, disable VPNs or strict ad-blockers that may interfere, and try an alternate device or the official mobile app. If you still can’t log in, use the official “Reset Password” flow or contact official CEX support. Never share verification codes or passwords with anyone.
Resetting a forgotten password
Use the “Forgot password” link on the login page to request a reset. Expect an email with a secure password reset link; if you don’t receive it, check spam/junk folders. Only click reset links from the official site—phishing emails may mimic legitimate communications. After resetting, choose a strong, unique password and re-enable 2FA.
Mobile login tips
The CEX mobile app provides added convenience and security. Make sure you download the app only from official app stores (App Store, Google Play) and keep it updated. Enable device-level protection (passcode or biometric unlock) and avoid using public Wi-Fi when logging in without a VPN.
Best security practices
Use long, unique passwords stored in a reputable password manager. Keep your email account secure because password resets typically rely on email access. Beware of unsolicited messages or links, verify requests for personal information, and enable hardware security keys where supported for the strongest protection.